QUOTATION TERMS AND CONDITIONS
1. Validity
Quotations are valid for 30 days from the date of issue unless otherwise stated in writing. Prices may be subject to change after the validity period.
2. Pricing
All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless specified. Pricing is based on current costs, including materials, freight, and exchange rates, and may be adjusted if these change.
3. Availability
Quoted items are subject to availability at the time of order. Equivalent substitutes may be offered where necessary, subject to customer approval.
4. Lead Times
Estimated delivery times are indicative and subject to supplier or transport delays. The Industrial Wholesaler accepts no liability for late deliveries outside of its control.
5. Freight
Freight charges, where applicable, will be quoted or invoiced separately. Goods are supplied ex-warehouse or supplier, and risk transfers to the customer upon dispatch.
6. Custom and Special Orders
Orders for non-stocked, custom, or special items are non-refundable and may require full upfront payment.
7. Acceptance
Issuing a purchase order or confirmation of a quote indicates full acceptance of these terms.
TRADING TERMS AND CONDITIONS
1. Payment Terms
- For approved credit account holders: 30 Days End of Month (EOM) from date of invoice.
- For non-account customers: Full payment is required prior to dispatch.
- All payments must be made via EFT to the bank details listed on invoices.
2. Credit Accounts
- Subject to application and approval.
- Credit limits are assigned at the discretion of The Industrial Wholesaler and reviewed periodically.
- Credit terms may be varied or withdrawn at any time without notice.
- The Industrial Wholesaler reserves the right to request updated financial information at any time.
3. Overdue Accounts
- Interest of 10% per month may be charged on overdue balances.
- Supply may be suspended until overdue accounts are settled.
- The Industrial Wholesaler reserves the right to refer overdue accounts to a debt collection agency. All associated costs will be passed on to the customer.
4. Returns Policy
4.1 Returns Window
Returns are accepted within 30 days of the original invoice date. Requests made outside of this window will not be accepted unless the goods are subject to a manufacturer warranty or confirmed product defect.
4.2 Eligibility Conditions
To be eligible for a return, goods must meet all of the following conditions:
- Goods are unused and in their original condition
- Goods are in original, undamaged packaging
- Original invoice or proof of purchase is provided
- A Return Authorisation (RA) number has been issued by The Industrial Wholesaler
Returns will not be accepted without a valid Return Authorisation number.
4.3 Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Goods that have been used, installed, or modified
- Goods that are damaged, soiled, or not in original packaging
- Special order or custom items ordered specifically for the customer
- Cut materials or items sold by measure
- Goods outside the 30 day returns window
4.4 Restocking Fee
A restocking fee of 15% of the returned goods value applies to all approved change of mind or no longer required returns. This fee will be deducted from the credit issued.
Example: Goods returned to the value of $1,000.00 — restocking fee of $150.00 applies. Credit issued: $850.00 (excluding GST).
4.5 TIW Error / Defective Goods
Where goods are returned due to an error made by The Industrial Wholesaler, goods damaged in transit, or a confirmed product defect, no restocking fee will apply and a full credit will be issued upon inspection and approval.
4.6 Damaged Goods
Goods that arrive at our facility in a damaged condition will not be accepted as a return. The customer will be notified within 24 hours and will have 14 days to arrange collection. Goods not collected within 14 days will be disposed of without further notice or compensation.
4.7 Returns Process
- Contact accounts@industrialwholesaler.com.au with your invoice number, items to be returned, and reason for return
- Our team will assess eligibility and respond within 2 business days
- A Return Authorisation (RA) number will be issued if the return is approved
- Goods must be delivered to our facility at the customer's cost unless the return is due to a TIW error
- Goods will be inspected upon arrival and subject to management approval before any credit is issued
- Credit will be applied to the customer's account upon approval
4.8 Credits
All approved credits will be applied to the customer's account and offset against future invoices. Credit refunds to a nominated bank account are available upon request and subject to management approval.
5. Warranty
Manufacturer warranties apply to all supplied products. The Industrial Wholesaler is not liable for misuse, incorrect installation, or failure to follow manufacturer guidelines.
6. Ownership of Goods
Ownership of goods remains with The Industrial Wholesaler until full payment is received. In the event of non-payment, The Industrial Wholesaler reserves the right to recover goods from the customer's premises.
7. Claims and Discrepancies
All claims for short delivery, damage, or errors must be made within 48 hours of receipt with supporting evidence. Claims made outside of this window may not be accepted.
8. Force Majeure
The Industrial Wholesaler is not liable for failure or delays due to events beyond its control, including but not limited to natural disasters, supplier delays, or transport disruptions.
9. Product Suitability
It is the buyer's responsibility to ensure the suitability of goods for their intended use. The Industrial Wholesaler accepts no liability for goods used outside of their specified application.
10. Intellectual Property
All documents, drawings, images, and designs produced by The Industrial Wholesaler remain its intellectual property unless otherwise agreed in writing.
11. Governing Law
These terms are governed by the laws of Western Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.
For all accounts and returns enquiries contact: accounts@industrialwholesaler.com.au
The Industrial Wholesaler reserves the right to amend these terms at any time. Current terms are available at www.industrialwholesaler.com.au