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STANDARD TERMS AND CONDITIONS OF SALE

QUOTATION TERMS AND CONDITIONS

1. Validity

  • Quotations are valid for 30 days from the date of issue unless otherwise stated in writing.
  • Prices may be subject to change after the validity period.

2. Pricing

  • All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless specified.
  • Pricing is based on current costs, including materials, freight, and exchange rates, and may be adjusted if these change.

3. Availability

  • Quoted items are subject to availability at the time of order.
  • Equivalent substitutes may be offered where necessary, subject to customer approval.

4. Lead Times

  • Estimated delivery times are indicative and subject to supplier or transport delays.
  • The Industrial Wholesaler accepts no liability for late deliveries outside of its control.

5. Freight

  • Freight charges, where applicable, will be quoted or invoiced separately.
  • Goods are supplied ex-warehouse or supplier, and risk transfers to the customer upon dispatch.

6. Custom and Special Orders

  • Orders for non-stocked, custom, or special items are non-refundable and may require full upfront payment.

7. Acceptance

  • Issuing a purchase order or confirmation of a quote indicates full acceptance of these terms.

TRADING TERMS AND CONDITIONS

1. Payment Terms

  • For approved credit account holders: 30 Days End of Month (EOM) from date of invoice.
  • For non-account customers: Full payment is required prior to dispatch.
  • All payments must be made via EFT to the bank details listed on invoices.

2. Credit Accounts

  • Subject to application and approval.
  • Credit terms may be varied or withdrawn at any time without notice.

3. Overdue Accounts

  • Interest of 2% per month may be charged on overdue balances.
  • Supply may be suspended until overdue accounts are settled.

4. Returns and Warranty

  • Goods may be returned only with prior approval within 7 days of delivery.
  • Products must be in resaleable condition. A restocking fee may apply.
  • Manufacturer warranties apply to all supplied products. The Industrial Wholesaler is not liable for misuse or incorrect installation.

5. Ownership of Goods

  • Ownership remains with The Industrial Wholesaler until full payment is received.

6. Claims and Discrepancies

  • All claims for short delivery, damage, or errors must be made within 48 hours of receipt with supporting evidence.

7. Force Majeure

  • The Industrial Wholesaler is not liable for failure or delays due to events beyond its control (e.g., natural disasters, supplier delays, transport disruptions).

8. Product Suitability

  • It is the buyer's responsibility to ensure the suitability of goods for intended use.

9. Intellectual Property

  • All documents, drawings, images, and designs remain the intellectual property of The Industrial Wholesaler unless otherwise agreed in writing.

For all enquiries, contact us at: admin@innovativesupply.com.au

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